Cancellation Form

If you would like to cancel an eligible online purchase, you can use the form on this page or send us a clear cancellation request by email.

You do not need to provide a reason for cancelling an eligible order.

Before submitting a request, please read our Returns & Refunds page. It explains the applicable time limits, return process and the items that may be excluded from change-of-mind returns where the law allows.

Before you begin

This form is intended for a change-of-mind cancellation.

If an item has arrived damaged, incorrect, incomplete or faulty, please use our Contact page instead. Include your order number and clear photographs where relevant so that we can explain the appropriate next step.

Cancel an eligible order online

Please complete the form below.

[INSERT CANCELLATION FORM SHORTCODE]

After submitting the form, you should receive an acknowledgement by email. Please keep that message for your records.

Send a cancellation request by email

You can also email your cancellation request to hello@hawthornandkey.co.uk.

Please use the subject line:

Order cancellation request

You may copy and complete the following text:

To Hawthorn & Key Ltd,

I am writing to cancel my contract for the purchase of the following item or items:

[LIST THE ITEMS]

Order number: [ORDER NUMBER]

Order date: [ORDER DATE]

Date received, if already delivered: [DATE RECEIVED]

Customer name: [YOUR NAME]

Customer address: [YOUR ADDRESS]

Email address used at checkout: [YOUR EMAIL ADDRESS]

Date of cancellation request: [DATE]

Send a cancellation request by post

You may also send a written cancellation request to:

Hawthorn & Key Ltd
12 Hawthorn Lane
Little Wrenford
North Yorkshire
TEST 0AA
United Kingdom

Please include:

• your name;
• your address;
• your order number;
• the item or items you wish to cancel;
• the date of the order;
• the date the goods were received, if applicable;
• the date of your cancellation request;
• your signature if you are sending the request on paper.

What happens next?

We will review your request and provide the appropriate return instructions where applicable.

Please do not send goods to our registered office unless we have specifically instructed you to do so. The return address may be different.

If you are returning an eligible item because you changed your mind, you normally have a further 14 days after telling us about the cancellation to send the item back.

Need help?

If you are unsure whether this form is appropriate for your situation, please read our Returns & Refunds page or contact us.